Digitalization of Communication Processes and Functions

REMOTE ASSISTANCE

No matter where you are in the world, these solutions allow you to bridge the distance between your teams and our experts.
You can get an immediate diagnosis, without having to travel, and be provided with a solution, support or a remote intervention.
 

PHONE ASSISTANCE

Expert and comprehensive remote digital assistance

Phone assistance for advice and repairs

Your teams can access a telephone hotline, which will put them in touch with a mechanical or automation expert, depending on your needs, for advice or a diagnosis. 

REMOTE ASSISTANCE

A connected and extensive remote assistance with a tablet

Remote diagnoses with connected machines

With our connected equipment, our engineers can take charge remotely for a limited period, to perform a diagnosis, provide an immediate solution, or recommend corrective actions or an intervention.  

Connecting to the physical machines with Digital remote Analysis Tools

Remote interventions with connected devices

Our engineers are trained to provide remote assistance with connected tools like glasses for augmented reality or a remote camera for analysis and intervention. Our experts can perform FATs (factory acceptance tests) with the help of these tools when necessary.